work with us!

We are hiring . . .

Outreach Worker & Resource Navigator 

Tuesday, Wednesday, Thursday 9am-5pm

$28/ Hour (Maternity Cover Contract)

Start Date: August 4, 2026

Position Summary

This is a position for 24 hrs/week as an Outreach Worker that reports to the Director of Outreach. This position is a maternity cover contract for 12 months with the possibility of it being extended to 18 months. This position will be meeting with women impacted by sexual exploitation, trafficking, domestic violence, or extreme hardship in an outreach, drop in setting. This is a dynamic front line role that requires an individual to be ready to engage all who drop in, be well resourced, and prepared to walk alongside the client wherever they are along their journey. The Outreach Worker will be expected to respond to crises that occur onsite and be ready to engage in one-on-one support to discuss supports ranging from basic needs, talk therapy, referrals required, exit/safety planning, resource navigation, reporting violence or assaults to CPS, and more.

Major Duties and Responsibilities:

  • Will be expected to be onsite for set hours (Tuesday, Wednesday,  Thursday 9am-5pm), engaging with survivors within the community along the stroll

  • Build rapport and trust with women coming into outreach from exploitation, trafficking, domestic violence, and extreme hardship

  • Expected to be primarily on the outreach floor mingling with clients during walk in outreach hours 

  • Complete intake for food hampers for HER Victory clients

  • Support clients applying for income support, housing, treatment, ID, shelters and other referrals as needed

  • Case Manage in an outreach setting, understanding the fluidity and nature of case managing those with unstable housing

  • Build safety plans, exit plans, and relapse prevention plans with clients 

  • Ongoing proficiency with resources within and around Calgary (addictions, housing, pregnancy, shelters, ID, etc.)

  • Consistently update resource guide with new information relevant to the supports HER Victory staff offer

  • Report bad dates through the anonymous tip line with CPS 

  • Tend to basic needs and support when women drop in during outreach hours 

  • Confident in de-escalation tactics 

  • Record, update, and maintain HER Victory clients files and documents 

  • Assist in organizing, attending, and coordinating outreach events for clients on-site.

  • Develop and distribute resource booklets and pamphlets to clients as needed during outreach efforts.

  • Attend outreach meetings with partner agencies and stakeholders as necessary.

  • Provide tours and share relevant information with other agencies to foster collaboration.

  • Prepare for and actively engage in debriefing sessions with onsite teams before and after each outreach event.

  • Oversee and report on the Bus Ticket Program on a quarterly basis.

  • Maintain and update the intake process and program notes daily following outreach activities.

  • Offer client centered, trauma informed support 

  • Submit monthly reports to Director of Outreach with stats, updates, and trends 

  • Occasionally attend HER Victory events on evenings and weekends as required

  • Provide testimonials, media, and content regarding onsite outreach to Social Media Coordinator 

Qualifications and Skills:

  • At a minimum, a two-year diploma from a public post-secondary institution in a related field (outreach worker, case worker, behavioral science etc.)

  • Skilled with crisis intervention and case management 

  • Knowledgeable of cycles of change and addiction

  • Strong understanding of trauma-informed care, harm reduction and substance use, and sexual exploitation.

  • Strong knowledge of community resources available in Calgary and Alberta

  • Strong assessment skills

  • Ability to work collaboratively with an interdisciplinary team

  • Thrives in fast-paced, dynamic environments 

  • Ability to work independently, including the ability to assess risk

  • Exceptional verbal and written communication skills

  • Flexible and adaptable, working effectively in a variety of settings 

  • Demonstrated ability to manage sensitive information

  • Well-developed sense of diplomacy, including conflict resolution, de-escalation, and people management skills

  • Must be empathetic and compassionate towards those impacted by sexual exploitation or trafficking and those struggling with addictions

  • Vulnerable sector criminal record clearance is required

 Required Trainings:

  • Naloxone training 

  • ASIST and/or QPR

  • Mental Health First Aid 

  • First AID / CPR 

  • Brain Story 

Accreditations:

  • Diploma in social work is an asset 

  • Experience with outreach, support work, and/or case management experience will be reviewed

TO APPLY: PLEASE SUBMIT YOUR RESUME AND COVER LETTER TO INFO@HERVICTORY.CA

ALL OTHER POSITIONS ARE FULL AT THIS TIME.

PLEASE SEND IN YOUR RESUME FOR POSSIBLE FUTURE POSITIONS TO : info@hervictory.ca

If a staff role isn’t the right fit for you, we would love to have you join us as a volunteer!

Volunteering is a powerful way to connect with our team, support our mission, and make a meaningful impact in the community. Whether through direct outreach, event support, or other opportunities, your time and effort can help change lives.

Check out more about our open positions on HER Victory LinkedIn, follow us on social media for updates, or reach out to learn how you can get involved. Together, we can make a difference!

For more information on how you can get involved with our team, please visit our Volunteer page.